My new Southamptons
February 13, 2022
I needed to replace an aging double loveseat in my home theater and wanted home theater seating. Unfortunately, there no offerings to “test sit” near me, so I went to the AVS forum. Found 2 threads; one was general and it referred to two other vendor specific threads. I chose HT Market.
Several weeks of getting past the main issue – lots on money for furniture I can’t return and can’t test for comfort and size. I finally worked past that and narrowed my choices down to 3 potential models. Then I made my smartest decision and called Tom. In the HT Market thread, Tom had done a “size test” for a customer and posted some pictures. Aside for the consistently good comments about how helpful Tom has been with everyone, it turns out that he & I are about the same size, so after seeing his size test, I called him.
Tom spent a long time on the phone with me and patiently working through the requirements and questions I had about the models. Tom then told me he owned the Southamptons for several years and thought it would be the perfect choice for me. I ordered a 4 piece sofa configuration and have had it for a week or so. Great choice for size & comfort. Very simple to unbox and set up. Seating is firm, but comfortable and I don’t need to fight to get out of the seat (one of the reasons the older stuff was replaced).
Two things need mentioning. The quality of the furniture is top notch. Leather grade, build quality, electronic movement mechanism (smooth, pretty much silent). Not inexpensive stuff, but a good value.
Second thing to mention is Tom. What a great experience he gave me. Patient, knowledgeable, led me to the correct solution (not the most expensive), answered ALL of my questions and provided input for things I didn’t think to ask about. There were 3-4 follow-up emails I sent to ask a couple of additional questions and order two of the pillows and a portable arm. He answered those from home well past business hours. Tom was the excellent part of the experience, impressively going well above and beyond normal throughout. I hope Alan appreciates what a treasure Tom is.
It was just an outstanding experience with HT Market; Tom in particular and the furniture is terrific.
Pros
- Tom's assistance
- Build quality
- Leather quality
- Smooth and quiet mechanics